Privacy policy

Last updated: May 12, 2023

Abemba (“we,” “us,” or “our”) operates a fintech platform that provides financial services in Burundi, including accounts, cards, and apps for clients, merchants, and agents.

This Privacy Policy explains how we collect, use, and protect personal information that we obtain from our users in connection with our services. Personal information means any information that identifies or can be used to identify an individual.

Information we collect

We collect different types of personal information from our users depending on the account that they have with us:

Clients: When a client registers for an account with us, we collect personal information such as their name and address in person, and identification card number.

Merchants: When a merchant registers with us, we collect their business information such as business name, address, and contact if they already have an account. If they don’t have an account, we also collect personal identifiable information, including their first and last name, address, and preferred language.

Agents: When an agent registers with us, we collect their personal information such as their name and address.

Use of information

We use personal information we collect to provide our financial services, including to:

  • Issue and manage accounts and cards
  • Process transactions and payments
  • Provide support and customer service
  • Improve and develop our services
  • Comply with legal and regulatory requirements

We do not share personal information with any third parties, except as required by law or as necessary to provide our services.

Data retention

We retain personal information for as long as necessary to provide our services and comply with legal and regulatory requirements. We may also retain personal information for a longer period if necessary for the establishment, exercise, or defense of legal claims.


We implement and maintain reasonable and appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is foolproof, and we cannot guarantee the security of personal information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about our practices. Your continued use of our services after we post changes to this Privacy Policy will constitute your acceptance of the changes.

Your rights

You may have certain rights with respect to personal information we hold about you, such as the right to access, correct, or delete personal information. Please contact us using the information below if you wish to exercise these rights.

Contact us

If you have any questions, concerns, or complaints about our Privacy Policy or practices, please contact us at